A cabin crew member presents a bottle of wine to a passenger

Service Conversion Training

WE OFFER FLIGHT ATTENDANTS HANDS-ON PREPARATION FOR WORK IN A NEW ENVIRONMENT

Specialized Training Courses for Different Aircraft Types

SKILLED SERVICE IN ANY MODEL

Even for flight attendants who have completed their training, working in a new aircraft model comes with a few adjustments. You have to consider new roles, processes, and working areas, as well as the operation of, for example, a new oven or an unfamiliar telephone system.

Our Service Conversion Training prepares your cabin personnel for the type-specific characteristics of new aircraft. Thanks to their many years of experience in Lufthansa service, our trainers are intimately familiar with the differences in procedures and tasks among the various cabin types. This enables them to lead the training course in a hands-on, practical manner.

The one-day course generally includes Safety and Emergency Operator Conversion Training, which focuses more on the safety-related aspects of the different aircraft types.

Objective

The flight attendants learn type-specific service procedures as well as how to operate the crew equipment on board.

Procedure

First, the characteristics of the new aircraft type are worked through in theory. The flight attendants then get a realistic overview of their working positions in the corresponding service mock-up. Here, they will also learn the type-specific tasks of the various flight phases under realistic conditions.

Target Group

Flight attendants who have completed their training and need to prepare for work in a new aircraft type.

Content

Characteristics of the different aircraft types
Existing classes and their specifications
Working areas and positions
Location and operation of the stowage areas
Operating work equipment (ovens, coffee machines) and telephone system
Type-specific service procedures

Our Service Conversion Training can of course be adapted to your individual airline and your standard processes.

Course Finder

SERVICE TRAINING COURSES FOR YOUR CABIN CREW

Use our course finder to find the right training course for your cabin crew. Would you like a more personalized training course? We would also be happy to adapt the content of your Service Training course to you and your cabin crew. We look forward to hearing from you!