Close-up of a tray in the hands of a flight attendant pouring milk into a cup of coffee

Advanced Hospitality Training

The perfect onboard customer experience requires a well-trained service team

Developing Employees

Excellent service and highly skilled cabin crews

While the license-relevant skills of a cabin crew require annual checks and refresher training, there is no such obligation for service training. However, to keep up with increasing service demands, service skills not only need to be reinforced, they also need to be continuously expanded and adapted to ensure an excellent customer experience. This also includes addressing health-related stresses on flight attendants with active health management.

With our Advanced Hospitality Training courses, we offer you – at six locations in Germany and Switzerland – a comprehensive training program for advanced technical training and maintaining the performance of your cabin crews.

Gastronomy Training

Cabin crew members are exposed to a number of challenges. To ensure five-star service, culinary expertise is of particular importance, including professional knowledge regarding wine and cheese selection – a staple of excellent onboard service. In addition to in-depth product expertise, during the advanced training, participants also gain an understanding of premium food sales as well as the price-to-performance ratio of different products.

Objective

The cabin crew gains new knowledge and individual skills for their own service work, thereby undergoing both personal and professional development. This helps ensure a sustainably positive customer experience.

Procedure

One or two-day practical training
Theory lessons in modern seminar rooms
Practical teamwork exercises and individual tasks in our service mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other service professions.

Content

Knowledge of international airlines, the hotel industry, and gastronomy
Product knowledge about food and drinks
Security in culinary service and in interacting with customers
Skilled handling of dishes, glasses, and flatware
Developing your personal hosting qualities
Consideration of intercultural differences
Wine and cheese tasting (also available for other products, such as spirits, classic drinks, seafood, caviar, and much more)

A man is eating at a table with a white tablecloth, which is covered with plates, bowls and glasses with food and drinks

Health Management

Working as a flight attendant comes with a wide array of physical and mental challenges. Onboard work, stressful situations, climate change, and traveling across time zones all take their toll on crews – both physically and mentally.

Our advanced training in health management takes a practical look at the peculiarities of the flight attendant profession in order to ensure the long-term health of your crews.

Objective

The participants learn individual methods and techniques for strengthening their mindfulness and resilience, thereby maintaining their personal health and performance.

Procedure

One or two-day practical training
Theory lessons in modern seminar rooms
Practical teamwork exercises and individual tasks in our service-mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other challenging service professions.

Content

Mindfulness and relaxation techniques
Stress management
Ergonomics for working on board
Nutrition

Laughing cabin crew members standing in an airplane and talking

Language Training

Service on board is faced with complex challenges, particularly on international flights. Potential language barriers and cultural differences between guests demand diverse communication skills. You need to have important vocabulary and phrases at the ready, and regional and cultural characteristics need to be considered when dealing with international customers.

Our Language Training courses prepare your cabin crew members for international flights and expand or reinforce existing linguistic and intercultural skills.

Objective

Service quality on board is improved through strengthening flight attendants’ practical language skills.

Procedure

One or two-day practical training
Theory lessons in modern seminar rooms
Practical teamwork exercises and individual tasks in our service mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other service professions.

Content

Small talk and phrases for standard situations
Board- and service-specific vocabulary
Dealing with difficult situations
Cultural characteristics
Announcements

A Lufthansa employee talking to a customer

Communication
Training

The demands for communication skills of flight attendants is high and varied. From making common announcements on board, dealing with different cultures and characters to the de-escalation of critical circumstances, all situations must be mastered with confidence.

Our communication training expands and strengthens the communication skills of your cabin crew members for both routine tasks and challenging situations on board and on the ground.

Objective

Service quality on board is improved through expanding and strengthening flight attendants’ communication skills.

Procedure

One or two-day practical training
Theory lessons in modern seminar rooms
Practical teamwork exercises and individual tasks in the classroom or in our service mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other service professions.

Content

Announcement Training
Giving and receiving Feedback
Communicate effectively
Communication strategies
Dealing with different characters
Conflict management
De-escalation & self-protection
Presenting & moderating

A flight attendant is showing a passenger the onboard offerings.

We would be happy to design additional practical training courses for your cabin personnel in the areas of communication and intercultural skills, sales, or business administration. Just get in touch with us to do so.

Course Finder

Hospitality Training courses for your cabin crew

Use our course finder to find the right training course for your cabin crew. Would you like a more personalized training course? We would also be happy to adapt the content of your Hospitality Training course to you and your cabin crew. We look forward to hearing from you!